Terms & conditions

Please read these terms carefully before you submit your order to us.

MATES Chocolate is operated by Soulmate Sweets Company, Kuwait. You can contact us at Contact@mateskwt.com, +965 2228 6399, or +965 9736 3824.

ORDERS

  • Our acceptance of your order will take place when you place the order in our website (www.mateskw.co).

  • The delivery will be carried out based on the desired date and time selected by you.

  • You shall be responsible for the accuracy of an order and for giving us any information access for

    us to perform the contact.

  • You undertake that all details you provide to Mates Company for the purpose of ordering or

    purchasing products are correct.

    OUTSIDE KUWAIT CUSTOMERS

  • Outside Kuwait orders, the customer will be required to cover 15% VAT and any applicable custom charges.

  • Delivery to remote areas may take 8-12 business days. Additional charges may apply.

  • Ensure the provided contact number and address is accurate, including street name, house

    number, building/apartment number, and any other necessary details for smooth delivery.

    PRODUCT DISPLAY

  • Please note that any details and/or specifications of the products produced by us are intended as a guide only to give a general approximation of products.

  • The actual color of products may vary from the color in the accompanying photograph depending on your monitor display.

    RETURN POLICY

  • Product must be sealed & in its original packaging.

  • Approved returns are entitled to choose a replacement or refund option.

  • Opened, partially consumed products, not properly stored will not be accepted.

  • Incorrect product deliveries are eligible for a return or exchange.

  • Concerns must be communicated in 24 hours' time upon receiving the product. Delays in

    addressing order issues will be considered as irrelevant.

  • Additionally, any other matter not cited above can be also be resolved by connecting with the

    customer service unit.